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The Omni virtual assistant, developed by the Awesome Knights team, offers intelligent invigilator search, navigation and personalized recommendations.
To improve the user experience and usability of the VNeID app, Omni (an AI-powered virtual assistant designed for citizens) can be integrated with VNeID. It offers key functionalities including:
Smart search and navigation for services: Omni allows users to easily and intelligently search for government information and related legal documents. This initiative also instructs users on services that suit their needs, improving the user experience and increasing the ubiquitous level of this app.
The main features of Omni. Image courtesy of Awesome Knights
Personalized service recommendations: By analyzing residency and other relevant data, Omni tailors recommendations to the needs of each user, avoiding irrelevant or useless information.
Custom notifications and reminders: Omni personalizes information to remind and notify users of relevant services and events, such as taxes, legal issues, vaccinations and fines.
Support for vulnerable people: The assistant helps vulnerable people gain access to online government services.